Refund Policy

Refund Policy

At VitaPuerly, customer satisfaction is our top priority. We are committed to providing premium skincare and beauty products while ensuring a transparent and fair return and refund process.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered. If 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

Eligibility For Returns

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation is required.
  • The product must not be damaged due to customer misuse.

Non-Returnable Items

  • Used skincare products
  • Opened beauty products
  • Personal care items
  • Gift cards
  • Promotional or clearance items
  • Items marked as Final Sale

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Order Number
  • Photos of the product
  • Photos of packaging (if damaged)
  • Description of the issue

Once verified, we will provide a replacement or refund at no additional cost.

Refund Process

After your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be processed back to the original payment method within 5–10 business days.

Processing times may vary depending on your financial institution.

Late Or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Contact your bank.
  4. If the issue persists, contact our support team.

Order Cancellations

Orders may be cancelled within 12 hours of purchase if they have not entered the fulfillment process.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error or a damaged/defective item.

Shipping charges are non-refundable unless otherwise required by law.

Customer Satisfaction Commitment

Our goal is to ensure every customer enjoys a positive shopping experience. If you experience any issue with your order, our support team will work diligently to provide an appropriate solution.

Contact Us

VitaPuerly
27630 236th Ct SE
Maple Valley, WA 98038
United States

Email: vita@tatianadesigns.com
Phone: +1 (425) 465-4897

Website: https://vitapuerly.com

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (PST)
Saturday – Sunday: Closed

Last Updated: June 2026